Refunds, Cancellations and Substitutions Policy

This policy summarizes how cancellations, substitutions and claims work. It forms part of our Terms of Service, which use the same defined terms, such as “Order”, “Recipient” and “Fulfillment Partner”. If this policy and the Terms conflict, the Terms control.

Email hello@whimsyblooms.com with your name, the email address used for the Order and the receipt email if you have it (forwarding it is fine). You can also start from the email to cancel an Order, which lists these details.

To: hello@whimsyblooms.com
Subject: Cancel my order

Please cancel my Whimsy Blooms order.

Your name:
Email address used for the order:
Delivery date:
Recipient's name:

If you have the receipt email, paste it below or forward it to us.

We can cancel an Order only before it has been sent to a Fulfillment Partner and before the Fulfillment Partner has begun to prepare it. That is usually possible for requests we receive before 2 pm Eastern time on the day before the Delivery Date, but it is not guaranteed. Delivery days and the daily cutoff are listed under Delivery days and cutoff on the Delivery page.

If we cancel an Order at your request, we refund the amount charged for it to the original payment method. Once an Order has been sent to a Fulfillment Partner, it cannot be cancelled and no refund is owed.

Email hello@whimsyblooms.com with the change you want, your name and the email address used for the Order. The email to change an Order has a line for each.

To: hello@whimsyblooms.com
Subject: Change my order

Please change my Whimsy Blooms order.

Your name:
Email address used for the order:
Delivery date:
Recipient's name:
The change I want:

If you have the receipt email, paste it below or forward it to us.

Changes to the Delivery Date, address, Recipient, Products or card message follow the same timing as cancellations in Section 2 (Cancelling an order). A change is usually possible for requests we receive before 2 pm Eastern time on the day before the Delivery Date, but it is not guaranteed. We may decline a change. A change depends on availability and may change the price. If a change you request after the Order has been sent to a Fulfillment Partner causes a failed or late delivery, no refund, replacement or credit is owed.

Subscriptions renew automatically at the price and frequency shown at checkout, plus any tax, until you cancel. The price may change if we email you notice first, as the Terms describe. To cancel online, open Manage or cancel your subscription, sign in with the email address you used to subscribe, and confirm the cancellation. To cancel by email, email hello@whimsyblooms.com from that address. The email to cancel a Subscription is ready to send from it. There is no cancellation fee.

To: hello@whimsyblooms.com
Subject: Cancel my subscription

Please cancel my Whimsy Blooms subscription.

Send this from the email address you used to subscribe.

Cancellation takes effect when you confirm it online or when we receive your email, and stops every billing period that has not yet been charged. If you write from a different address, it takes effect when we have the details we need to find your Subscription. Charges already made are not refunded, and each delivery they paid for remains scheduled. If a renewal is charged after your cancellation takes effect, we refund that charge.

Flowers, plants, containers and add-ons depend on season and supply. We or the Fulfillment Partner may replace any of them with an item of similar or greater value, as we or the Fulfillment Partner reasonably decide. A substitute is chosen to keep the style and color of the original where the Fulfillment Partner considers that practical. If an add-on cannot be replaced, we may deliver the Order without it and refund the price of that add-on.

Product images are illustrations of the lead flower and do not show the exact arrangement. Substitutions and normal variation are not grounds for a refund. The full terms are in Substitutions and Illustrations and product descriptions in the Terms of Service.

Email hello@whimsyblooms.com within 48 hours after the scheduled Delivery Date, or within 48 hours after delivery if the Order arrived later than that date. Include:

• Your name, the email address used for the Order, and the receipt email if you have it.
• What went wrong.
• For damaged or incorrect Orders, clear photographs of the Products as delivered, including the card and packaging.

The email to report a problem with an Order asks for each of these.

To: hello@whimsyblooms.com
Subject: Problem with my order

There is a problem with my Whimsy Blooms order.

Your name:
Email address used for the order:
Delivery date:
Recipient's name:
What went wrong:

For a damaged or incorrect order, attach clear photos of the flowers or plant as delivered, including the card and packaging. I will keep them until you resolve my claim.

If you have the receipt email, paste it below or forward it to us.

Keep the Products until we resolve your claim. We may ask for more photographs or information. Because they are perishable, Products cannot be returned. We may deny a claim made after 48 hours or without the photographs we need.

We decide whether to approve a claim and choose the remedy at our sole discretion. For an approved claim we first offer a replacement delivery or store credit up to the amount paid for the affected Order. If we decide that neither is appropriate, or the law requires a refund, we refund all or part of the amount paid. If an Order was never delivered and you decline both a replacement and store credit, we refund the amount paid for it. No remedy exceeds the amount paid for the affected Order or Subscription delivery, and no remedy is owed for an amount returned to you through a card dispute. The full terms are in Claims and Remedies in the Terms of Service.

No refund, replacement or credit is owed in any of the following cases.

The address, the Recipient or the delivery location

• The Recipient’s name, address or phone number you gave was incorrect or incomplete.
• The Recipient was unavailable or had moved, or refused the delivery.
• The delivery location restricted access or was closed.
• An Order was left at the address or with a neighbor or building staff.

The Products

• Flowers wilted or were damaged after delivery.
• An item was substituted as described in Section 5 (Substitutions).
• The claim concerns personal preference about style, color or variety.

We issue an approved refund to the original payment method, in US dollars, for no more than the amount we charged. Your card issuer decides when it appears on your statement. We do not refund fees your card issuer adds, such as foreign transaction fees. Store credit applies to future Orders through the Site, has no cash value except where the law requires otherwise, and cannot be transferred.

Send cancellations, changes and claims to hello@whimsyblooms.com.